Yassin, a father of a two-month-old daughter, was pinned to the floor by three security guards and handcuffed at the Helsinki-Vantaa Airport. The ordeal ended at 23:30 am after trying, without luck, to get on a Lufthansa flight to Frankfurt. His wife and two-month-old daughter accompanied Yassin.
“I have never been handcuffed in my life and pinned down to the floor with three security guards,” said Yassin, a native Moroccan naturalized Finn. “My [Italian] wife said she does not want to step on Finnish soil again. You can go back yourself!”
He said he will press charges against the security guards and send a complaint to Lufthansa.
While it is difficult to prove, some who know the ticket agents who served Yassin and are not Lufthansa employees have had racial issues. “I don’t believe that a white Finn would have been treated as I was,” said Yassin.

The ordeal happened when Yassin, his wife, and baby were supposed to board a Lufthansa flight to Frankfurt with a connection to Trieste, their final destination. According to him, they faced delays and poor service from Lufthansa for about twelve hours.
Yassin’s family traveled during the holidays for their daughter to visit for the first time her grandparents.
“After we passed the security check, we received an email 10 minutes
“After we passed the security check, we received an email 10 minutes later that our connection flight from Frankfurt to Trieste is cancelled and that we’d have to spend the night in Frankfurt,” he said. “We started to worry about our baby’s luggage that would be sent to Trieste and where we’d get things like diapers.”
Continue reading “When poor customer service at Helsinki-Vantaa Airport exposes alleged “overreaction” by security guards”








